Excellent service! I have bought, and had them install a fireplace for me. Mark (the owner) is more knowledgeable than any other person I've contacted. (Including a few stores I've called) I had received a few different bids from other companies, and his was substantially less for what I had done. I had this done approximately 3 years ago, and wanted to write this sooner, but there was not a website at that time. If I had a question he had answer for any question or concern I had. He also took the time to explain questions I had that I didn't even think to ask, but would have wondered about In the future. After the projected was completed, it looked phenomenal! I also had a problem with an older gas fireplace in my basement last winter so I called him, and left him a message. I received a call back the next day, and referred me to his son who has a service based business. At this point I had already talked to a few other people/places just to get an idea of what it might cost to fix, and was told by most of them they would not be able to get anyone there to come take a look for at least a month+. so I gave his son a call, not only was around $25.00-$30.00 cheaper than anyone I had talked he said he'd be able to schedule me in two days later! he let me know there is hour window that I needed to be there, and explained to me that certain service calls require more time than others. he also asked me a few general questions concerning what the fireplace was doing or wasn't doing. Two days later he showed up, and was there 5 minutes early. He looked pretty young, (which kind of surprised me) he was very polite when he arrived. I showed him to my problematic fireplace. he took a closer look at the fireplace, and then proceeded to ask me a few questions. he said he was almost positive he knew which part was causing the problem, and gave me a brief explanation as to why he thought that. (I didn't know what to think, he had not even touched the fireplace at this point......) he started taking it apart, and pointed out this sensor and explained how it worked, and why this could be causing the problem. All the time we were making small talk, and joking around. he ran a few tests on it, after trying to light it. The tests confirmed what he had Initially thought was in fact the issue. he replaced the sensor, and it fired right up. He even cleaned the fireplace, and while he was doing so he gave me a easy to understand version off how my particular fireplace operated, and seemed confident, and knowledgeable about the information he was giving me. he answered all off my questions. he also gave me some basic maintenance tips. These guys know their stuff, there is no doubt about that. I have recommended both to friends of mine, and all of them have had very professional, and pleasant experiences working with both of them. I will definitely continue to give their names out!